Position: People Learning Partner
Organization: Mukuru
Location: Harare, Zimbabwe
Deadline: 11 July 2025
OVERVIEW
At Mukuru, we view learning not merely as a department but as the essence of transformation. As a prominent FinTech company in Africa, we not only provide financial services but also create futures. We are currently seeking a Learning & Development Specialist who shares our enthusiasm for capability-building and financial inclusion.
If you are an energetic training professional passionate about people, learning design, facilitation, and creating business impact, this position is a chance to advance your career while assisting others in their growth.
What You’ll Be Doing
This position focuses on comprehensive learning enablement. You will evaluate, design, deliver, and assess impactful learning programs that empower our teams to excel—whether they are newcomers to Mukuru or experienced staff aiming to enhance their skills.
You’ll lead learning initiatives that:
- Create onboarding experiences that impress
- Effectively address performance gaps
- Enhance both soft and technical skills across teams
- Encourage succession planning and talent development
- Align with the strategic People roadmap and business objectives
Key Responsibilities
- Perform training needs and skills gap analyses, converting insights into actionable learning programs.
- Design and implement learning solutions (in-person, digital, or blended) customized for various roles and departments.
- Take charge of the onboarding and reboarding experience for both new and existing employees, ensuring their success.
- Conduct engaging sessions—covering areas such as customer service, soft skills, product training, and more— with confidence and enthusiasm.
- Evaluate training effectiveness through assessments, KPIs, and ROI metrics, consistently refining based on feedback.
- Keep accurate records of training, reporting, and administration for compliance and tracking needs.
- Collaborate with managers, stakeholders, and the SDF to aid skills development funding and BBBEE scorecard contributions.
- Be innovative! Stay updated on industry trends and bring new ideas to keep our learning culture adaptable and prepared for the future.
- Promote the use of L&D tools and systems, ensuring accurate reporting and smooth learning operations.
What You Bring
- A minimum of Grade 12 and a recognized qualification in L&D, OD-ETDP, or a related field (essential)
- Train-the-Trainer accreditation and experience in delivering customer service programs (essential)
- 1–2 years of experience in training delivery, L&D administration, and program design
- Familiarity with the financial services sector (advantageous)
- Strong understanding of assessment design, ROI analysis, and L&D compliance
Skills to Thrive
- Excellent facilitation and presentation abilities
- Strong analytical and reporting skills (bonus if you enjoy using spreadsheets and dashboards!)
- Effective communicator—written, verbal, and visual
- Organized, proactive, and oriented towards deadlines
- Inquisitive, creative, and dedicated to service excellence
- Comfortable working both independently and as part of a team
- Passionate about your personal and professional development, as well as that of others
We understand that you might be reading this job description and feel confident that you meet most of the qualifications, yet still hesitate to apply. We believe there is a place for everyone within the diverse fabric of talent at Mukuru, and we want YOU to be part of it. So go ahead, take that leap of faith, and submit your application if you fulfill the majority of our criteria. Remember to include a brief explanation of how you would add value and contribute to our vision of success, which will help us determine where you could best fit—perhaps you are just the future Mukurian we’re looking for!
If you are appointed to a remote/work-from-home position at Mukuru, it is your responsibility to ensure you have reliable internet connectivity and a professional workspace at home.
If you do not hear back within two weeks, please consider your application unsuccessful.
APPLY HERE
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