Position: Booth Teller
Organization: Mukuru
Location: various
Deadline: 11 July 2025
OVERVIEW
Are you a meticulous professional adept at handling financial transactions with precision and honesty? We are looking for a Booth Teller to ensure efficient, secure remittance operations while protecting against fraud. Join a vibrant team, interact directly with clients, and positively impact our financial operations. Are you ready to apply your skills in a crucial role? Submit your application today!
Duties and Responsibilities (Include but are not limited to):
- Transaction Processing
- Conduct KYC checks on all transactions.
- Confirm the validity of currency received for outgoing transactions.
- Accurately count and recount cash prior to disbursement.
- Cancel outbound orders that do not comply with KYC requirements.
- Monitor transaction limits according to central bank regulations.
- Customer Service
- Help customers with form completion and understanding services.
- Promote Mukuru products and services to clients.
- Compliance and Security
- Report any suspicious transactions to the AML Reporting Officer.
- Assist customers in completing Enhanced Due Diligence (EDD) forms for flagged transactions.
- Ensure the safe keeping of cash, managing personal PIN and password.
- Secure devices overnight.
- Perform a daily security check of the booth premises.
- Maintain a visitor logbook and verify identities.
- Complete all mandatory compliance training.
- Operations and Housekeeping
- Conduct daily cash reconciliations.
- Keep the workspace and booth tidy and organized.
Housekeeping
- Clean the booth daily before starting operations.
- Maintain daily cleanliness of the work area.
- Inspect the premises for security daily before opening.
- Ensure the visitor logbook is signed and note IDs (booth teller).
Key Requirements
- Grade 12 or equivalent
- 2 years of experience in the financial industry
- Familiarity with foreign currencies
- Understanding of FICA regulations
- Knowledge of the Cash Stops App system
Additional Skills
- Strong numeracy skills
- High degree of professionalism
- Enthusiasm for developing and nurturing relationships
- Ability to gather insights and offer innovative feedback
- Excellent organizational skills
- Proficient administrative skills.
We recognize that you may be considering this job description and meeting most of the criteria, yet still feel uncertain about applying. We believe that everyone has a role to play within the Mukuru family, and we encourage YOU to add to our rich tapestry of talent. So, take a leap of faith and submit your application if you satisfy the majority of our criteria. Include a brief explanation of how you will add value and contribute to our vision of success, helping us determine where you might fit best. Perhaps you are the future Mukurian we are looking for!
If you are offered a remote/work from home position at Mukuru, it will be your responsibility to ensure reliable internet access and a productive work environment at your home to perform your best in terms of effectiveness, productivity, and service to our customers.
APPLY HERE
If you do not hear back from us within two weeks, please consider your application unsuccessful.
NB: ALL STAFF RECRUITMENT WILL BE CONDUCTED WITH FULL CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION STRATEGIES.
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